The Intterra Performance Tools suite provides
an interactive dashboard/graphical way to analyze the types and locations or hotspots of incidents within your critical areas and communicate the history of response times
broken all the way down to a single resource
and shift. The primary value is that
staff, based on their assigned duties, can
access one or all tools and see the ‘what and
where’ of response information for better
planning, safety analysis, prevention
programs, and service standards management.
Units can easily check their recent
performance and notice anomalies or
errors in the records.
The suite includes these tools:
- Incident Metrics assesses Incidents By Hour and Total Response - Alarm to Arrived.
- Incident Performance assesses incident Alarm Processing - Alarm to Dispatch and First Arriver - Dispatch to Arrival.
- Unit Response Performance assesses unit Turnout Time - Dispatch to Enroute and Travel Time - Enroute to Arrived.
Performance Tools require CAD or RMS integration and
are available in the Intterra Maps App for agencies using the Analytics and Reporting Module.
Using Performance Tools
To see dynamic Performance reports in
Intterra, access the Unit and Incident Performance Tools from Tools Menu, usually available in the Performance (perf) Workspace.
While each tool assesses different metrics, the basic layout and operation is the same.
- Adjust the filters (parameters) for a date range,
stations, shifts, units, and call types,
as needed for your analysis.
- If date range was adjusted, select Apply Date.
- To show the applied filters, select Show Filters.
- The total records with the applied filters will display. Note: There will normally be more records in the Unit Performance Tool compared to the incident tools for the same date range since multiple units may record to a single incident.
- The report produced is in the form of
donut charts with selectable slices.
Select each slice to see the units
that are represented by the slice show up
on the map.
- Select Show density map to get
a picture of the data clusters occurring
within the timeframe chosen. Use the slider tool to adjust the 'heat' sensitivity. TIP: This may be more useful
if you adjust the All Incidents
pulldown menu to show all Fire or
all Rescue for a broader span of
dates.
- Auto zoom (if left in the default
ON mode) adjusts your view of the map to
the results of your report
query.
- The Map Legend is symbolized using the Final NFIRS Code's first digit that identifies the NFIRS 'Group' category, 1 - 9.
- Tools are available to export the data (using the applied filters) and search incidents by ID. Note: The specific incident ID needs to used and and it must be within the applied date range.
See How an Individual Incident Affected
Response
- Click on an incident.
- Select the incident from the Info Panel to
view additional details.
