The Incident Performance Tool visualizes analytic data on incident response parameters - alarm processing and total response time.

From where does the data come?  Dispatch 911 or public safety answering point (PSAP).
Alarm Processing = dispatchPickupdatetime - dispatchDatetime

The charts provide a summary of the data based on the inputs at the top, and the data on the map represents the geographic location of the data being summarized by the charts.  These points are colored by incident type and can be filtered down by clicking on sections of the donut chart.

We arrive at these numbers based on date/time stamps in your RMS data.  You can find those definitions here: Analytics Data Definitions
A)  1st arrived turnout = enrouteDatetime - dispatchDatetime 
B)  1st arrived
travel = arrivedDatetime - enrouteDatetime;Total Response = alarmProcessing + (A) 1st arrived turnout time + (B) 1st arrived travel time

Many of these filters are driven by lookup table values, which are defined here:Client Data Lookup Tables
  • Date - How far back in time you want to be able to visualize.  We recommend setting that limit at one year, but you can go back as far as you have data.  Please keep in mind that the more data you load beyond a year back, the slower the tool will be. 
  • Agency - This is an optional filter, but if you have multiple agencies operating in your system, this would be a crucial filter option.  The values would be based on your Group/Agency Lookup Table.
  • Intterra incident category - The selections are based on the type of incident.
  • 1st arriving unit - These values are based on 1st time stamp received into Intterra's Data Center.
  • Station - These values are generated based on the station's assignment (agency_station_id) in the Unit Lookup Table.
  • Shift - These values are data driven and populate based on the shift value in the Units feed for RMS into Intterra's Data Center.
  • Priority - The selections are Emergent or Non-Emergent based on Response Priority Lookup Table.
  • Response - The selections are Arrived and Cancelled.  This is based on the isCancel flag from the Units feed for RMS into Intterra's Data Center.
  • Jurisdiction
Tool Configuration Options:
  • Date Values - we can set the default date values/range that you would like to see. For example, the default it the last day. Some folk want to see the last 30 days.