The Incident Metrics Tool visualizes analytic data on incident response parameters - Incidents by Hour and Total Responses.

The charts provide a summary of the data based on the inputs at the top and the data on the map represents the geographic location of the data being summarized by the charts.  These points are colored by incident type and can be filtered down by clicking on sections of the donut chart. 

The default tool donut charts highlight the aggregated units’ Total Response parameters based on the applied date range and filter settings.  Let's delve into the filters. 

Tool Configuration Options

Time bar charts - configurable at one hour or two hour intervals.

Many of these filters are driven by lookup table values, those are defined here: Client Data Lookup Tables

    Date - How far back in time you want to be able to visualize.  We recommend setting that limit at one year, but you can go back as far as you have data.  Please keep in mind that the more data you load beyond a year back, the slower the tool will be. 
    Agency - This is an optional filter, but if you have multiple agencies operating in your system, this would be a crucial filter option.  The values would be based on your Group/Agency Lookup Table.
    Day of the week - The ability to see data for a specific day of the week.
    Shift - These values are data driven and populate based on the shift value in the Units feed for RMS into Intterra's Data Center.
    Station - These values are generated based on the stations assignment (agency_station_id) in Unit Lookup Table.
    Incident type - These values are from the CAD code lookup table, unless NFIRS code is reliable.  However, both can be displayed.
    Priority - The selections are Emergent or Non-Emergent based on Response Priority Lookup Table.
    Response - The selections include Arrived and Cancelled.  This is based on the isCancel flag from the Units feed for RMS into Intterra's Data Center.
Additional Options --
    NFIRS incident type
    Unit type

Based on: incidentDatetime
    Provided by client
    Usually PSAP or dispatchDatetime