Frequently Asked Questions
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Should I use Intterra Maps (web) or the Field Tool?
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How do I easily share access to Intterra?
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How do I print a map?
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How do I reset my password after I get locked out of Intterra?
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Track Airborne Intel Aircraft
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Why is my device location not updating the Field Tool?
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How to Request an Intterra Account
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Why doesn't autofill work when I am offline in the Field Tool?
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How can I see a list of users, who is assigned to what role, etc.?
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How do I share my maps and data?
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Can I add photos?
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How do I quickly monitor all of the incidents in my area?
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How do I edit a map feature?
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What is the Enterprise Geospatial Portal (EGP)?
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Why can't I see all the same layers of data in the Field Tool that I have available in Intterra?
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Why does the Field Tool drain my battery even when I'm not using it?
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How do I change workspaces in the Field Tool?
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How often is data in my Field Tool offline areas refreshed?
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I'm an Intterra Administrator. Can I reset a user's password for them?
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What data sources are in Intterra and how can I tell if a layer is specific to my agency?
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When is my Field Tool data automatically refreshed (when I have Internet service)?
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Why doesn't the Home Risk rating symbol update when I save an assessment in the Field Tool?
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Why don't I see all of the features on my Field Tool map?
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Do I have access to imagery from above an incident (remotely sensed data)?
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I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
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I heard I can see Airborne Intel in Intterra. Where do I find that tool?
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Why can't I see a layer that I know I have turned on?
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Why don't I see the correct fire name in the incident auto-fill list?
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Are there any Intterra User Communities?
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Are there any training and policy materials created by other Intterra clients?
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Are times next to Airborne and Satellite Intel Tool images in Mountain Standard Time?
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Can I access the EGP's National Incident Feature Service layers using the Field Tool?
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Can I add a panoramic photo to a tool that has photo attachment capabilities?
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Can I create a larger offline area in the Field Tool so I can cover my response area?
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Can I track analytics?
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Can we export a map or a shapefile and print on a plotter, i.e., a large map?
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Do I have access to information about Weather Watches and Warnings?
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Do you use a specific standard for Damage Assessment?
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Do you use a specific standard for Preplans?
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Does Intterra communicate two ways with IRWIN or just feeding Intterra?
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Does the symbology in the Field Tool match the national GISS standard symbology?
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How can I export to a KML format?
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How can I make changes to an existing map feature?
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How can I use this map from Intterra in other apps and documents?
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How do I change the opacity of a map?
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How do I clear user settings?
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How do I Email a PDF report?
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How do I find what role my account is assigned?
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How do I get to Briefing Mode?
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How do I request additional layers/webservices get added to Intterra?
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How do I search for a latitude/longitude and put a point on the map?
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How do I see the full list of available basemaps?
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How do I see the percent acres by landowner for a wildfire?
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How do QR codes work within Intterra?
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How does drivetime work?
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How often is the MODIS/VIIRS satellite detection updated?
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I am an account manager - can I see which user accounts are locked?
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I am trying to add a new user, but their name is already "in the system" even though that name is not in our user list! What's going on and what can I do?
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I want to add a photo. Should I take the picture first, and add it later, or take it while going through the workflow?
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I'm an Intterra Administrator. How do I change a user's Email address?
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I'm an Intterra Administrator. Is there a way to add several new users at once?
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Intterra Updates 24 August 2018
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Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
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The incident information is blocking my preplan. What do I do?
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Using LastPass & Intterra
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What are my options for Structure Preplan data?
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What are National Fireguard Detections?
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What does the filter button mean in the SitStat Monitor?
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What if my KMZ/KML or Shapefile loads but does not display data after I load it?
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What is Remote Sensing?
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What is the Available Resources chart showing me?
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What is the Demographics (EJSCREEN Layer)?
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What is the difference between AVL and Mobile Resources?
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What is the difference between Maps, Portal, and Analytics (when I log in)?
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What programs are used to build and power Intterra and the Field Tool?
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When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
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Where did the NEXRAD layer go?
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Where does the Briefing Mode map get its data?
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Who is allowed to assign users an Admin role?
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Why can't I map or edit an incident?
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Why can't I see the map pointer when I open an incident bar in Briefing Mode?
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Why do incidents and units 'cluster' when in close proximity using the SitStat Monitor?
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Why does data disappear from my Field Tool map?
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Why does the basemap disappear when I zoom in close?
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Why don't I see the correct address in the auto-fill list?
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Why is it recommended that I "Always" allow location access for the Field Tool?
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Why is the Field Tool not loading basemaps or layers?
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Why is there no legend for some layers?
