Frequently Asked Questions (DEPRECATED)
-
Should I use Intterra Maps (web) or the Field Tool?
-
How do I easily share access to Intterra?
-
How do I print a map?
-
How do I reset my password after I get locked out of Intterra?
-
Track Airborne Intel Aircraft
-
Why is my device location not updating the Field Tool?
-
How to Request an Intterra Account
-
Why doesn't autofill work when I am offline in the Field Tool?
-
How can I see a list of users, who is assigned to what role, etc.?
-
How do I share my maps and data?
-
Can I add photos?
-
How do I quickly monitor all of the incidents in my area?
-
How do I edit a map feature?
-
What is the Enterprise Geospatial Portal (EGP)?
-
Why can't I see all the same layers of data in the Field Tool that I have available in Intterra?
-
Why does the Field Tool drain my battery even when I'm not using it?
-
How do I change workspaces in the Field Tool?
-
How often is data in my Field Tool offline areas refreshed?
-
I'm an Intterra Administrator. Can I reset a user's password for them?
-
What data sources are in Intterra and how can I tell if a layer is specific to my agency?
-
When is my Field Tool data automatically refreshed (when I have Internet service)?
-
Why doesn't the Home Risk rating symbol update when I save an assessment in the Field Tool?
-
Why don't I see all of the features on my Field Tool map?
-
Do I have access to imagery from above an incident (remotely sensed data)?
-
I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
-
I heard I can see Airborne Intel in Intterra. Where do I find that tool?
-
Why can't I see a layer that I know I have turned on?
-
Why don't I see the correct fire name in the incident auto-fill list?
-
Are there any Intterra User Communities?
-
Are there any training and policy materials created by other Intterra clients?
-
Are times next to Airborne and Satellite Intel Tool images in Mountain Standard Time?
-
Can I add a panoramic photo to a tool that has photo attachment capabilities?
-
Can I create a larger offline area in the Field Tool so I can cover my response area?
-
Can I track analytics?
-
Can we export a map or a shapefile and print on a plotter, i.e., a large map?
-
Do you use a specific standard for Preplans?
-
Does Intterra communicate two ways with IRWIN or just feeding Intterra?
-
Does the symbology in the Field Tool match the national GISS standard symbology?
-
How can I export to a KML format?
-
How can I make changes to an existing map feature?
-
How can I use this map from Intterra in other apps and documents?
-
How do I change the opacity of a map?
-
How do I clear user settings?
-
How do I Email a PDF report?
-
How do I find what role my account is assigned?
-
How do I get to Briefing Mode?
-
How do I request additional layers/webservices get added to Intterra?
-
How do I search for a latitude/longitude and put a point on the map?
-
How do I see the full list of available basemaps?
-
How do I see the percent acres by landowner for a wildfire?
-
How do QR codes work within Intterra?
-
How does drivetime work?
-
How often is the MODIS/VIIRS satellite detection updated?
-
I am an account manager - can I see which user accounts are locked?
-
I am trying to add a new user, but their name is already "in the system" even though that name is not in our user list! What's going on and what can I do?
-
I want to add a photo. Should I take the picture first, and add it later, or take it while going through the workflow?
-
I'm an Intterra Administrator. How do I change a user's Email address?
-
I'm an Intterra Administrator. Is there a way to add several new users at once?
-
Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
-
The incident information is blocking my preplan. What do I do?
-
Using LastPass & Intterra
-
What are my options for Structure Preplan data?
-
What does the filter button mean in the SitStat Monitor?
-
What if my KMZ/KML or Shapefile loads but does not display data after I load it?
-
What is Remote Sensing?
-
What is the Available Resources chart showing me?
-
What is the Demographics (EJSCREEN Layer)?
-
What is the difference between AVL and Mobile Resources?
-
What is the difference between Maps, Portal, and Analytics (when I log in)?
-
What programs are used to build and power Intterra and the Field Tool?
-
When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
-
Where does the Briefing Mode map get its data?
-
Who is allowed to assign users an Admin role?
-
Why can't I map or edit an incident?
-
Why can't I see my location on the map?
-
Why can't I see the map pointer when I open an incident bar in Briefing Mode?
-
Why do incidents and units 'cluster' when in close proximity using the SitStat Monitor?
-
Why does data disappear from my Field Tool map?
-
Why does the basemap disappear when I zoom in close?
-
Why don't I see the correct address in the auto-fill list?
-
Why is it recommended that I "Always" allow location access for the Field Tool?
-
Why is the Field Tool not loading basemaps or layers?
-
Why is there no legend for some layers?
