Knowledge Base

Frequently Asked Questions

Frequently Asked Questions

Should I use Intterra Maps (web) or the Field Tool?
How do I easily share access to Intterra?
How do I print a map?
How do I reset my password after I get locked out of Intterra?
Why is my device location not updating the Field Tool?
Why doesn't autofill work when I am offline in the Field Tool?
How can I see a list of users, who is assigned to what role, etc.?
How do I share my maps and data?
Can I add photos?
How do I quickly monitor all of the incidents in my area?
How do I add a layer from another workspace?
How do I edit a map feature?
In the Aircraft and Satellite Intel Tools, how can I see the imagery displayed on the map?
What is the Enterprise Geospatial Portal (EGP)?
Why can't I see all the same layers of data in the Field Tool that I have available in Intterra?
Why does the Field Tool drain my battery even when I'm not using it?
How do I change workspaces in the Field Tool?
How often is data in my Field Tool offline areas refreshed?
I'm an Intterra Administrator. Can I reset a user's password for them?
What data sources are in Intterra and how can I tell if a layer is specific to my agency?
When I open the Aircraft or Satellite Intel Tool, how can I see the most recent imagery available?
When is my Field Tool data automatically refreshed (when I have Internet service)?
Why are incidents visible on the State Map that are not shown on my map in Intterra?
Why doesn't the Home Risk rating symbol update when I save an assessment in the Field Tool?
Why don't I see all of the features on my Field Tool map?
Do I have access to imagery from above an incident (remotely sensed data)?
I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
I heard I can see Aircraft Intel in Intterra. Where do I find that tool?
Why can't I see a layer that I know I have turned on?
Why don't I see the correct fire name in the incident auto-fill list?
Are there any Intterra User Communities?
Are there any training and policy materials created by other Intterra clients?
Are times next to Aircraft and Satellite Intel Tool images in Mountain Standard Time?
Can I access the EGP's National Incident Feature Service layers using the Field Tool?
Can I add a panoramic photo to a tool that has photo attachment capabilities?
Can I create a larger offline area in the Field Tool so I can cover my response area?
Can I track analytics?
Can we export a map or a shapefile and print on a plotter, i.e., a large map?
Do I have access to information about Weather Watches and Warnings?
Do you use a specific standard for Damage Assessment?
Do you use a specific standard for Preplans?
Does Intterra communicate two ways with IRWIN or just feeding Intterra?
Does the symbology in the Field Tool match the national GISS standard symbology?
How can I export to a KML format?
How can I make changes to an existing map feature?
How can I use this map from Intterra in other apps and documents?
How do I animate or "loop" layers (like RADAR)?
How do I change the opacity of a map?
How do I clear user settings?
How do I download a product from the Aircraft or Satellite Intel Tools?
How do I Email a PDF report?
How do I find what role my account is assigned?
How do I get to Briefing Mode?
How do I request additional layers/webservices get added to Intterra?
How do I search for a latitude/longitude and put a point on the map?
How do I see the full list of available basemaps?
How do I see the percent acres by landowner for a wildfire?
How do QR codes work within Intterra?
How does drivetime work?
How often is the MODIS/VIIRS satellite detection updated?
I am an account manager - can I see which user accounts are locked?
I am trying to add a new user, but their name is already "in the system" even though that name is not in our user list! What's going on and what can I do?
I want to add a photo. Should I take the picture first, and add it later, or take it while going through the workflow?
I'm an Intterra Administrator. How do I change a user's Email address?
I'm an Intterra Administrator. Is there a way to add several new users at once?
Intterra Updates 24 August 2018
Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
The incident information is blocking my preplan. What do I do?
Using LastPass & Intterra
What are my options for Structure Preplan data?
What does the filter button mean in the SitStat Monitor?
What if my KMZ/KML or Shapefile loads but does not display data after I load it?
What is Remote Sensing?
What is the Available Resources chart showing me?
What is the difference between AVL and Mobile Resources?
What is the difference between Maps, Portal, and Analytics (when I log in)?
What programs are used to build and power Intterra and the Field Tool?
When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
Where did the NEXRAD layer go?
Where does the Briefing Mode map get its data?
Who is allowed to assign users an Admin role?
Why can't I map or edit an incident?
Why can't I see the map pointer when I open an incident bar in Briefing Mode?
Why can't I see the Multi-Mission Aircraft (MMA) imagery?
Why do incidents and units 'cluster' when in close proximity using the SitStat Monitor?
Why does data disappear from my Field Tool map?
Why does the basemap disappear when I zoom in close?
Why don't I see the correct address in the auto-fill list?
Why is it recommended that I "Always" allow location access for the Field Tool?
Why is the Field Tool not loading basemaps or layers?
Why is there no legend for some layers?